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•  What is transitional coaching?

•  What are the common outcomes of transitional coaching?
•  What is the difference between coaching and traditional therapy?
•  What is the role of a transitional coach?
•  Who can benefit from transitional coaching?
•  Can I be coached for a mental health or chemical dependency problem?
•  What is your basic approach to transitional coaching?
•  What kind of forms and questionnaires do you use as part of the coaching process?
•  What strategies do you use during a typical coaching session?
•  What do you expect from your clients?
•  Can you coach more than one person at a time?
•  Can you coach me around relationships without the other party(ies) participating?
•  How long would you be my coach?
•  What are your credentials for being a transitional coach?
•  What is your current fee structure for transitional coaching?
•  What forms of payment do you accept for transitional coaching?
•  How do I know you would be a good coach for me?
•  How will I know that what I am sharing will remain between us only?
•  Are there any exceptions to the confidentiality rule?
•  How can you coach me on my job when you have no experience doing what I do?
•  What if I need help or support in an area where a specific expertise is required?


What is transitional coaching?

Transitional coaching is a short-term intervention designed to help individuals who are stuck, unfulfilled, underperforming or in crisis in their personal and/or professional life. This is accomplished through a collaborative process of self assessment and discovery, goal setting and attainment, and conscious, deliberate movement toward greater overall fulfillment.

In each session, the client chooses the focus of conversation, while the coach listens and contributes observations and questions. This interaction creates clarity and moves the client toward action. Coaching accelerates the client's progress by providing greater focus and awareness of choice. Coaching concentrates on where the client is now and what s/he will need to do to get where s/he wants to be in the future.

What are the common outcomes of transitional coaching?
Although outcomes vary depending on the agenda of individual clients, some common outcomes include:
•  Reduction in emotional blocks and self-sabotaging behavior
•  Greater self-awareness and clarity of purpose
•  Better time and task management, and organizational skills
•  More results-oriented planning and decision making
•  Enhanced motivation and productivity
•  Increased income
•  More balance between personal and professional endeavors
•  Improved inter-personal communication skills
•  Greater overall fulfillment

What is the difference between coaching and traditional therapy?
Although coaching may "feel" a little like therapy, the approaches are very different. Therapy assumes the patient is unhealthy and in need of healing. Coaching assumes that the client is healthy, creative, resourceful, and whole, and more than capable of making all the right decisions. Coaching focuses on identifying what the client wants and determining what s/he needs to do to get there. Coaching is less concerned with "why?" questions or the past, but rather "what's next?" questions or the future.

What is the role of a transitional coach?
1. To assist with skill development needs, business projects, or other professional, academic, and personal goals.
2. To serve as a partner to discuss and solve confidential issues and challenges.
3. To understand a client's agenda and focus on his or her vision and goals when other distractions interfere with intention.
4. To facilitate goal achievement by clarifying values, brainstorming, developing action plans, examining modes of operation, making requests, and providing structure and accountability.

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Who can benefit from transitional coaching?
I work with clients who are stuck, unfulfilled, underperforming or in crisis in some aspect of their personal or professional life. This includes, but is certainly not limited to, the following:
•  People who are in career transition, underemployed, unemployed or underperforming sales goals
•  People who are unhappy in their relationship or marriage
•  People who are recently separated, divorced or widowed
•  People who struggle with depression, anxiety and/or recovery from chemical dependence
•  People who are in several personal, financial, medical or professional crisis

Can I be coached for a mental health or chemical dependency problem?
Coaching does not treat mental disorders as defined by the American Psychiatric Association, nor does it treat chemical dependency. Coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or chemical dependency treatment, and it should not be used in place of any form of therapy or treatment. Nevertheless, it can be a very effective adjunct or addition to more traditional interventions. If you are currently in therapy or otherwise under the care of a mental health and/or chemical dependency treatment professional, it is important that you consult with him or her regarding the advisability of working with a coach and let him or her know of your decision to proceed with working with a coach.

What is your basic approach to transitional coaching?
Stage 1: I establish expectations, roles, and commitments with my clients.
Stage 2: I gather information on my clients' personal and professional history, assessment of their own level of satisfaction in various areas of their lives, short and long-term goals, and their vision of their "ideal" life. This data-gathering helps me begin to discover, clarify, and align myself with what my clients want to achieve.
Stage 3: I implement regular telephone coaching sessions with my clients, approximately one hour in length. Cumulatively, my coaching sessions are designed to help clients refine their vision of their "ideal" life, motivate them to believe that it is attainable, set very specific goals to actualize that vision, and hold them accountable for achieving each goal. My individual sessions are designed for clients to report on their progress from the previous session, including an assessment of their effort and the outcome of that effort. My clients then set the agenda for the remainder of the session. The session concludes with an agreement on specific assignments for the next session. My clients are free to contact me by telephone or e-mail between sessions.
Stage 4: I assist clients to transition into a long-term action plan that they will self-manage.

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What kind of forms and questionnaires do you use as part of the coaching process?
There are a number of forms that I use to guide the coaching process. The two that I would like to bring to your attention are the Transitional Coaching Intake Assessment and the Coach-Client Agreement.

What strategies do you use during a typical coaching session?
•  I ask my client provocative questions
•  I make requests of my client
•  I serve as a mirror for my client
•  I communicate in a very direct manner, providing feedback and challenges to my client
•  I ask my client to stretch beyond his or her comfort zone
•  I help my client to learn, practice, and sustain new habits
•  I utilize exercises to expand my client's level of creative thinking
•  I create and maintain an environment that is safe for my client to take risks
•  I keep all discussions with my client strictly confidential

What do you expect from your clients?
•  To be honest and trusting
•  To be as open-minded as possible
•  To think and act creatively
•  To be as receptive to change as possible
•  To be as positive and self-confident as possible
•  To be willing to take risks
•  To be as action-oriented as possible
•  To complete all assignments
•  To own the coaching relationship by telling me what is working and not working in the coaching sessions

Can you coach more than one person at a time?
I coach couples, families and professional groups. However, in order to avoid possible conflicts of interest and confidentiality breaches, there is a limit to the extent I can do relationship and organization coaching, while also serving as your individual coach. Depending on the circumstances, I may opt to refer you to another coach for couples, family or professional group work.

Can you coach me around relationships without the other party(ies) participating?
Yes, I use exercises to help clients explore important personal and professional relationships, even without the other party(ies) present.

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How long would you be my coach?
It depends upon the client's needs. Typically I work with clients for 3 to 6 months. However, I also work with clients who employ my services for only 1 to 3 sessions to work through an immediate crisis or challenge. I also have many repeat clients who work with me on-and-off, as issues appropriate for coaching arise in their personal or professional life.

What are your credentials for being a transitional coach?
For seventeen years I held a number of progressively responsible direct service, supervisory and senior management positions with New York City agencies including the Departments of Probation and Correction, the Mayor's Office of the Criminal Justice Coordinator, the Department of Health and Mental Hygiene, and the Police Department. These positions afforded me ample opportunity to practice behavioral modification counseling, including intake assessments, individual and group work, and discharge planning; conduct strategic planning and program needs assessments; and design, implement and manage a broad range of social service programs.

I am a certified co-active coach with the Coaches Training Institute. I am also pre-certified in organization and relationship coaching with the Center for Right Relationship (CTI). Furthermore, I am a certified community mediator in New York State, having trained and apprenticed with the Columbia University School of Law and the Safe Horizon Center for Mediation. I have significant coaching and mediation experience with individuals in employment transition and personal crisis, aspiring and established entrepreneurs, and couples, families, business partners and corporate and non-profit teams in conflict.

Currently, I serve as Director of Mediation Services for New York City Civil Court, in addition to my private coaching and mediation practice. I am an active member of the New York State Dispute Resolution Association and the New York City Chapter of the International Coach Federation. When I am not coaching and mediating, I am busy managing my own small business incubator, called Hatch Business Ventures LLC.

I earned a Master's of Arts Degree in Public Policy and Administration, with a concentration in education and social work, from Columbia University. I earned a Bachelor's of Arts Degree in Cultural Anthropology, with a minor in urban studies, from The Colorado College.

What is your current fee structure for transitional coaching?
$100 per one hour session
Included: regular telephone and email communication between sessions
Fee structure subject to change

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What forms of payment do you accept for transitional coaching?
I invoice clients by email following each session. Session fees are payable by cash, check, money order, debit card or credit card. If you choose to pay by debit or credit card, click the Pay Now button on your electronic invoice, or go to Fees & Payments and click the Buy Now button. Please wait to be invoiced prior to making payments.

How do I know you would be a good coach for me?
I offer complimentary sessions for prospective clients to experience coaching and assess the chemistry between us.

How will I know that what I am sharing will remain between us only?
The cornerstone of an effective coaching relationship is trust. It is critical that the confidentiality of our conversations be totally protected. You can absolutely count on that. If there is information that needs to be shared, you and I will discuss what is appropriate and how it is to be shared.

Are there any exceptions to the confidentiality rule?
Yes. I am required to take reasonable steps to notify the appropriate authorities in the event a client discloses an intention to endanger him/herself or others.

How can you coach me on my job when you have no experience doing what I do?
My job is not to be some expert who tells you what to do. My job is to help you be the expert of you and to support you in reaching your desired goals.

What if I need help or support in an area where a specific expertise is required?
As a coach, I can only provide expertise that I have. If I see that there is support that you need that I am not equipped to provide, I will let you know and, whenever possible, refer you to appropriate services. I do a lot of business networking in support of my coaching and mediation practice. As a result, I have established close working relationships with highly qualified professionals from a wide array of fields, including, but not limited to: accounting, acupuncture, banking, branding and marketing, business law, chiropractic, commercial and residential real estate, dentistry, divorce law, graphic design, general contracting, immigration law, insurance, legacy planning, message therapy, mortgage brokering, nutritional consulting, personal training, pet care, printing, real estate law, therapy, and video production.